At MyAmza, customer satisfaction is our top priority. We carefully inspect and pack every order to ensure it reaches you in perfect condition. Please read our return policy below to understand how returns and exchanges are handled.
Eligibility for Returns
We accept returns only under the following conditions:
- The item received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unwashed, and in its original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Used or opened products
- Personal care, beauty, or hygiene-related items
- Items purchased on sale, discount, or clearance
Return Process
- Contact our support team within 48 hours of receiving your order.
- Share your order number, clear images, and a brief explanation of the issue.
- Once approved, we will guide you through the return or replacement process.
Refunds & Replacements
- Approved returns may be eligible for a replacement or store credit
- Refunds (if applicable) are processed after the returned item passes inspection
- Shipping charges are non-refundable, unless the error was from our side
Shipping for Returns
- Customers are responsible for return shipping unless the item was faulty or incorrect
- We recommend using a trackable shipping service, as MyAmza is not responsible for lost return shipments
Order Cancellations
- Orders can only be canceled before dispatch
- Once shipped, cancellations are not possible
Contact Us
For return-related queries, please contact us through the Contact Us page on myamzaglobal.com. Our support team will be happy to assist you.